Data Center Migration Scheduled for TONIGHT, 9:30PM, MST

UPDATE: Data Center Migration, January 20, and New IP Address Information

The Active Network Data Center Migration will occur on FRIDAY, January 20, 2012 beginning at 9:30PM Mountain Standard Time. Please note the system will be UNAVAILABLE for approximately 8 hours, meaning registration forms will be inaccessible. 

IMPORTANT NOTE:

In order to ensure no interruption in service, if you are using a custom or third party gateway integrated with RegOnline, you may need to update your settings. If your payment gateway restricts transactions to certain IP addresses, you need to verify that you allow traffic from the following RegOnline associated IP addresses:

74.120.127.1 and  74.120.127.3

**IMPORTANT UPDATE: We have added the additional 74.120.127.3 IP address. Please make the necessary accommodations to verify access for this additional IP address (details can be found here).

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The Active Network has opened a state of the art datacenter and will be migrating all of their customers to this new site.  In January 2012 RegOnline systems will be migrated to this center which requires new IP addresses to be issued as part of this move.  The new datacenter provides RegOnline customers with improved stability, monitoring, and systems that we anticipate will lead to a more predictable user experience.

The migration process will take approximately eight (8) hours and will be conducted over a weekend during the first half of January although these times may change based on a more detailed schedule that is being prepared. Please expect additional communication regarding this migration over the next few weeks.

What Does This Mean For Our Customers?

Our IP addresses will change meaning that anyone who has made changes to their firewall or has a custom third party gateway implementation will have to update their records.

Who Does This Impact?

-Customers with a 3^rd Party Gateway with IP restrictions

-Customers who have firewall rules in place for API calls

-Customers who work in highly secured environments

If you are one of these customers please continue reading for important information

3^rd Party Gateways Integrated with RegOnline
If you are using a custom or third party gateway, your gateway may require you to specify which IP addresses are allowed to process transactions.  If this is the case, make sure to add the following IP address to your gateway configuration in order to ensure no interruption in credit card processing.

IP Address
74.120.127.1 and 74.120.127.3

Firewall or Network Exceptions to Access RegOnline
If you have firewall exceptions for RegOnline for either workplace rules, API calls or other security reason to access RegOnline, please contact our support department.
Exceptions on Receiving Email from RegOnline (Whitelisting)
If you have an exception added to allow email from RegOnline please make sure you add the following IP addresses (all port 25) added to your whitelist

IP Addresses
74.120.127.72
74.120.127.73
74.120.127.74

Still have questions?

1. Make sure that the appropriate IT or Network staff within your organization is aware of these changes, as they can help to determine if any changes are required.
2. Still need help? Please do not hesitate to contact our Support department for more information: https://customerportal.activenetwork.com/NewCase.jsp  Stay tuned to the blog for more updates.

We’ll keep you posted about the details, but for any additional questions, please do not hesitate to contact our support department directly.

Data Center Migration Set for Friday, January, 20 at 9:30PM MST

UPDATED IMPORTANT NOTIFICATION:

At 9:30PM (MST) Friday, January 20, 2012, RegOnline will be migrating all existing data to the state of the art, Active Network data center. This maintenance will make the system unavailable for approximately four (4)- eight (8) hours.

In preparation, please reference the blog post below (originally posted on December 2, 2011), addressing important information regarding customer IP addresses.

*****************************************************************************************************************

The Active Network has opened a state of the art datacenter and will be migrating all of their customers to this new site.  In January 2012 RegOnline systems will be migrated to this center which requires new IP addresses to be issued as part of this move.  The new datacenter provides RegOnline customers with improved stability, monitoring, and systems that we anticipate will lead to a more predictable user experience.

The migration process will take approximately eight (8) hours and will be conducted over a weekend during the first half of January although these times may change based on a more detailed schedule that is being prepared. Please expect additional communication regarding this migration over the next few weeks.

What Does This Mean For Our Customers?

Our IP addresses will change meaning that anyone who has made changes to their firewall or has a custom third party gateway implementation will have to update their records.

Who Does This Impact?

-Customers with a 3^rd Party Gateway with IP restrictions

-Customers who have firewall rules in place for API calls

-Customers who work in highly secured environments

If you are one of these customers please continue reading for important information

3^rd Party Gateways Integrated with RegOnline
If you are using a custom or third party gateway, your gateway may require you to specify which IP addresses are allowed to process transactions.  If this is the case, make sure to add the following IP address to your gateway configuration in order to ensure no interruption in credit card processing.

IP Address
74.120.127.3

Firewall or Network Exceptions to Access RegOnline
If you have firewall exceptions for RegOnline for either workplace rules, API calls or other security reason to access RegOnline, please contact our support department.
Exceptions on Receiving Email from RegOnline (Whitelisting)
If you have an exception added to allow email from RegOnline please make sure you add the following IP addresses (all port 25) added to your whitelist

IP Addresses
74.120.127.72
74.120.127.73
74.120.127.74

Still have questions?

1. Make sure that the appropriate IT or Network staff within your organization is aware of these changes, as they can help to determine if any changes are required.
2. Still need help? Please do not hesitate to contact our Support department for more information: https://customerportal.activenetwork.com/NewCase.jsp  Stay tuned to the blog for more updates.

We’ll keep you posted about the details, but for any additional questions, please do not hesitate to contact our support department directly.

An update from PCMA 2012: Press Conferences, Pedicabs, Blue Shirts…Oh My!

An Active Network sponsored pedicab waits to pick up some participants at PCMA Convening Leaders 2012.

We are halfway through the 2012 PCMA (Professional Convention Management Associations) Convening Leaders Conference in San Diego. What an experience it has been so far!

As the communication partner of PCMA, Active Network has a large presence at this event. Here are some highlights so far:

• The launch of Active Network | Business Solutions division, acquisition of Starcite, and formal  press conference led by SVP JR Sherman
• “The Journey Starts Here,” Active Network Educational Pod for participants to engage and learn
• Speaking sessions led by General Managers, Anthony Miller and Eric Olson
• Behind the scenes technology tours of Active Network technology supporting PCMA
• Active Network sponsored pedicabs transporting participants throughout the Gaslamp District of downtown San Diego

Check out our Flickr stream of photos from the first half of the conference! You’ll see our blue, Active Network shirts worn by our staff and the pedicab drivers. We certainly are getting noticed!

Are you at the conference or wish you were here?  Follow us on Twitter and on the blog for more updates as PCMA Convening Leaders 2012 continues. Or better yet, leave a comment below!

Written by:

Michelle Nikolayevsky
Product Marketing Manager
Active Network | Business Solutions

More Active Network| Business Solutions News!

What an exciting time to be Active!

Last week we  announced the launch of Active Network | Business Solutions. This new division was further augmented by the acquisition of StarCite®, a SMMP company, to supplement existing  RegOnline and Enterprise level solutions. With StarCite as the newest member of the Active family, we now fully provide the leading technology powering a comprehensive suite of solutions for the events industry.

This pivotal news is being highlighted today at the PCMA Convening Leaders conference in San Diego. Active Network is the Technology provider to this annual  conference, and will hold a formal press conference this afternoon,  regarding the launch for industry reporters and analysts.

The unparalleled technology offering of Active Network | Business Solutions is truly unique in the events industry! Read what Aberdeen’s Christopher Dwyer had to say about the news:

“The acquisition of StarCite® by Active Network marks a major milestone that will surely shake up the meetings industry,” said Christopher Dwyer, Senior Research Analyst at Aberdeen Group. “This comprehensive technology offering will help bridge the divide between marketing meeting spend and procurement / sourcing for both small and large meetings and conferences and I am excited to see where the evolved event lifecycle will go in the coming months. From an industry analyst’s perspective, this partnership could be the catalyst for the evolution of modern strategic meetings management.”

So, what does all this mean?

The infographic explains the powerful solution that is Active Network | Business Solutions.

Look forward to more communication in the future, but we want to hear from you. Tell us what you think, by posting a comment below!

Written by:
Michelle Nikolayevsky
Product Marketing Manager
Active Network| Business Solutions