UPDATE: Data Center Migration, January 20, and New IP Address Information

The Active Network Data Center Migration will occur on FRIDAY, January 20, 2012 beginning at 9:30PM Mountain Standard Time. Please note the system will be UNAVAILABLE for approximately 8 hours, meaning registration forms will be inaccessible. 

IMPORTANT NOTE:

In order to ensure no interruption in service, if you are using a custom or third party gateway integrated with RegOnline, you may need to update your settings. If your payment gateway restricts transactions to certain IP addresses, you need to verify that you allow traffic from the following RegOnline associated IP addresses:

74.120.127.1 and  74.120.127.3

**IMPORTANT UPDATE: We have added the additional 74.120.127.3 IP address. Please make the necessary accommodations to verify access for this additional IP address (details can be found here).

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The Active Network has opened a state of the art datacenter and will be migrating all of their customers to this new site.  In January 2012 RegOnline systems will be migrated to this center which requires new IP addresses to be issued as part of this move.  The new datacenter provides RegOnline customers with improved stability, monitoring, and systems that we anticipate will lead to a more predictable user experience.

The migration process will take approximately eight (8) hours and will be conducted over a weekend during the first half of January although these times may change based on a more detailed schedule that is being prepared. Please expect additional communication regarding this migration over the next few weeks.

What Does This Mean For Our Customers?

Our IP addresses will change meaning that anyone who has made changes to their firewall or has a custom third party gateway implementation will have to update their records.

Who Does This Impact?

-Customers with a 3^rd Party Gateway with IP restrictions

-Customers who have firewall rules in place for API calls

-Customers who work in highly secured environments

If you are one of these customers please continue reading for important information

3^rd Party Gateways Integrated with RegOnline
If you are using a custom or third party gateway, your gateway may require you to specify which IP addresses are allowed to process transactions.  If this is the case, make sure to add the following IP address to your gateway configuration in order to ensure no interruption in credit card processing.

IP Address
74.120.127.1 and 74.120.127.3

Firewall or Network Exceptions to Access RegOnline
If you have firewall exceptions for RegOnline for either workplace rules, API calls or other security reason to access RegOnline, please contact our support department.
Exceptions on Receiving Email from RegOnline (Whitelisting)
If you have an exception added to allow email from RegOnline please make sure you add the following IP addresses (all port 25) added to your whitelist

IP Addresses
74.120.127.72
74.120.127.73
74.120.127.74

Still have questions?

1. Make sure that the appropriate IT or Network staff within your organization is aware of these changes, as they can help to determine if any changes are required.
2. Still need help? Please do not hesitate to contact our Support department for more information: https://customerportal.activenetwork.com/NewCase.jsp  Stay tuned to the blog for more updates.

We’ll keep you posted about the details, but for any additional questions, please do not hesitate to contact our support department directly.

Back to School: It’s That Time Again.

It’s officially August. One thing for certain, it’s time to head back to school. Just like the first day was always something to look forward to (or dread) it was always important to have the right supplies to be adequately prepared.

As an event organizer, it’s no different since it’s the time of year to plan for your events. Whether a large conference or a holiday party is on your agenda, make sure your backpack is filled with the right items to get your events properly up and running.

Budget

• Probably one of the most important items to figure out beforehand, a budget is essential when starting the planning process. Make sure to sit down and map out all of your needs (venue, speakers, entertainment, food, equipment, etc.) and think about the overall cost. Understanding your budget will help you plan the best event possible and how to best focus your resources.

Event Registration

• When setting up an event, consider your needs and best use scenarios. Do you need to add multiple agenda items? Do you need badges? Do you want onsite check in functionality? If you said yes to any of the above, make sure to check out RegOnline for these and many more helpful event tools.

Payment Processing

• Do you have your own method of accepting payments? Great! If not, RegOnline has 12 different payment gateways that can easily take care of this, so you don’t have to worry. Additionally, you can choose to absorb the credit card processing fees or pass them directly to your participants.

Get the Word Out

• Through RegOnline, promote your event so that others see what’s going on. Use our helpful Promote Tab to post your event on social channels like Facebook and Twitter, or publicize through various event directories.

Make sure your backpack is full of the right supplies to start your event off on the right foot.

Written By:
Michelle Nikolayevsky
Product Specialist
Active Network|Events

The New Checkout Page

Over the past few months, our User Experience team has spent a great amount of time researching ways to simplify the setup and configuration of the Checkout page. If you are collecting money from your event, this page is of extreme importance, and we felt it deserved the full treatment. Our team has interviewed customers, performed usability tests, and studied the event planners of Colorado first hand. The end result of all this research and discovery will be available to you tomorrow morning. We think it is a dramatic improvement, and we hope you agree (but we’d love to hear your feedback either way – comment below).

What changed?

Almost everything. I have put together this comparison and FAQ to help you get friendly with the new layout.

Read the rest of this entry »