UPDATE: Data Center Migration Scheduled for January 20th!

IMPORTANT NOTIFICATION:

On Friday, January 20, 2012, RegOnline will be migrating all exisiting data to the state of the art, Active Network data center. This maintenance will require the system to be down for approximately four (4)- eight (8) hours.

In preparation, please reference the blog post below (originally posted on December 2, 2011), addressing important information regarding customer IP addresses.

*****************************************************************************************************************

The Active Network has opened a state of the art datacenter and will be migrating all of their customers to this new site.  In January 2012 RegOnline systems will be migrated to this center which requires new IP addresses to be issued as part of this move.  The new datacenter provides RegOnline customers with improved stability, monitoring, and systems that we anticipate will lead to a more predictable user experience.

The migration process will take approximately eight (8) hours and will be conducted over a weekend during the first half of January although these times may change based on a more detailed schedule that is being prepared. Please expect additional communication regarding this migration over the next few weeks.

What Does This Mean For Our Customers?

Our IP addresses will change meaning that anyone who has made changes to their firewall or has a custom third party gateway implementation will have to update their records.

Who Does This Impact?

-Customers with a 3rd Party Gateway with IP restrictions

-Customers who have firewall rules in place for API calls

-Customers who work in highly secured environments

If you are one of these customers please continue reading for important information

3rd Party Gateways Integrated with RegOnline
If you are using a custom or third party gateway, your gateway may require you to specify which IP addresses are allowed to process transactions.  If this is the case, make sure to add the following IP address to your gateway configuration in order to ensure no interruption in credit card processing.

IP Address
74.120.127.3

Firewall or Network Exceptions to Access RegOnline
If you have firewall exceptions for RegOnline for either workplace rules, API calls or other security reason to access RegOnline, please contact our support department.
Exceptions on Receiving Email from RegOnline (Whitelisting)
If you have an exception added to allow email from RegOnline please make sure you add the following IP addresses (all port 25) added to your whitelist

IP Addresses
74.120.127.72
74.120.127.73
74.120.127.74

Still have questions?

  1. Make sure that the appropriate IT or Network staff within your organization is aware of these changes, as they can help to determine if any changes are required.
  2. Still need help? Please do not hesitate to contact our Support department for more information: https://customerportal.activenetwork.com/NewCase.jsp Stay tuned to the blog for more updates.

We’ll keep you posted about the details, but for any additional questions, please do not hesitate to contact our support department directly.

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Posted: January 12th, 2012 | Author: | Filed under: Features | No Comments »

8 Steps to Planning a Successful Event

2012 is just around the corner. How goes your planning so far?

Events are the combination of many different elements that come together. Before getting too far into planning, take a step back and consider what key elements will collectively make your event the best it can be.

The  whitepaper, “8 Steps to Planning a Successful Event” details some components that event organizers should consider. From online registration forms to social networking, this helps create focus.

To learn more, click  here to read the whitepaper .

What do you think? What are some important elements to consider when planning events?

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Posted: December 16th, 2011 | Author: | Filed under: Best Practices, Features | 3 Comments »

External Authentication is Here!

We are excited to introduce External Authentication!

This exciting new feature will be extremely beneficial  to associations with thousands of members. Coined xAuth, this membership authentication system will integrate with other third party systems, making it easy to validate registrant’s credentials directly through RegOnline.

Based on a combination of email, username and password, RegOnline’s registration process will integrate with an external site to validate a registrant’s credentials.  This combination helps event organizers  make sure a registrant is who they say they are, based on existing membership data.

What is now a simple set up by member registration type, was once a tedious process of uploading and managing contact lists, invitations, or discount codes.

Some of the key benefits of powerful External  Authorization:

  1. Use existing membership databases to verify registrants, without the tedium of uploading and managing additional contact lists.
  2. Provide members deeper discounts for different registrant types
  3. Restrict member access to certain registrant types
  4. Pre-populate registrant personal information based on your membership database
  5. Ability to customize failure authentication messages based on membership authentication logic

Stay tuned to the blog, as we detail how to setup xAuth with your registration forms!

Are you often working with external validation of your attendees? Tell us about it.

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Posted: December 13th, 2011 | Author: | Filed under: Features | No Comments »

We’re Moving!

Active Network has opened a state of the art datacenter and will be migrating all of their customers to this new site.  In January 2012 RegOnline systems will be migrated to this center which requires new IP addresses to be issued as part of this move.  The new datacenter provides RegOnline customers with improved stability, monitoring, and systems that we anticipate will lead to a more predictable user experience.

The migration process will take approximately eight (8) hours and will be conducted over a weekend during the first half of January although these times may change based on a more detailed schedule that is being prepared. Please expect additional communication regarding this migration over the next few weeks.

What Does This Mean For Our Customers?

Our IP addresses will change meaning that anyone who has made changes to their firewall or has a custom third party gateway implementation will have to update their records.

Who Does This Impact?

-Customers with a 3rd Party Gateway with IP restrictions

-Customers who have firewall rules in place for API calls

-Customers who work in highly secured environments

If you are one of these customers please continue reading for important information

3rd Party Gateways Integrated with RegOnline
If you are using a custom or third party gateway, your gateway may require you to specify which IP addresses are allowed to process transactions.  If this is the case, make sure to add the following IP address to your gateway configuration in order to ensure no interruption in credit card processing.

IP Address
74.120.127.3

Firewall or Network Exceptions to Access RegOnline
If you have firewall exceptions for RegOnline for either workplace rules, API calls or other security reason to access RegOnline, please contact our support department.
Exceptions on Receiving Email from RegOnline (Whitelisting)
If you have an exception added to allow email from RegOnline please make sure you add the following IP addresses (all port 25) added to your whitelist

IP Addresses
74.120.127.72
74.120.127.73
74.120.127.74

Still have questions?

  1. Make sure that the appropriate IT or Network staff within your organization is aware of these changes, as they can help to determine if any changes are required.
  2. Still need help? Please do not hesitate to contact our Support department for more information: https://customerportal.activenetwork.com/NewCase.jsp Stay tuned to the blog for more updates.

We’ll keep you posted about the details, but for any additional questions, please do not hesitate to contact our support department directly.

Written By:

Posted: December 6th, 2011 | Author: | Filed under: Features | 8 Comments »

5 Event Questions to Consider for 2012

2011 is rapidly drawing to a close…have you started thinking about, or even working on, your 2012 events?

This week, we will focus on planning ahead. Below are a handful of questions that you should consider when sizing up future events.

1. Budget

Before getting started, what is your overall budget? Make sure to know exactly what you are working with before even looking. This will help you realistically assess all aspects of your event.

2. Site Planning and Lodging

Where will you be hosting your event? What do you need from your facility (staffing, equipment rental, etc)? Do you need lodging for your event?

3. Attendees

How many people are you expecting? How many are local vs. non local? Do you need transportation? Do you have specific dietary needs that need to be accounted for?

4. Registration

How robust of a system do you need? Do you need to have multiple types of registration? Do you need different types of pricing levels, like early bird or late registration? Will you have groups?  Do you need surveys?

5. On site Needs

Do you have a process for onsite check-in? How will confirmation work?  Do you need to print badges? Do you need extra staff on hand to help?

These may seem like a lot of questions, but they are just a few of the many things to consider for your events. RegOnline can help you with online registration forms, event websites, surveys, attendee management, on site needs and more.

Stay tuned all this week for helpful planning tips for the year. What kinds of events do you have on deck for 2012? Let us know by leaving us a note below.

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Posted: November 14th, 2011 | Author: | Filed under: Best Practices, Features | Tags: , | No Comments »

Feature Requests are Live!

Did you know that Feature Requests are the most powerful way to get your voice heard?

Feature Requests are an excellent method for our development team to have a direct pulse on the needs of customers, and to help make RegOnline more robust and useful. Through the Active Network Customer Portal, RegOnline customers can submit Feature Requests, or vote on existing requests.

To submit a Feature Request:
• Go to RegOnline product page in the Active Network Customer Portal
• Select the “Feature Requests” icon
• Over to the right, you will see a link to new “Idea”
• From this field, you are able to input a Feature Request

What can you expect?
We do our best to accommodate the amount of feature requests that come through the portal, and we greatly appreciate your time in submitting them. Due to the nature of the demand, we try our best to get to all the ideas that are posted.
The ideas that are submitted will be reviewed on a bi-weekly basis by our moderation team for their relevancy and product fit. Ideas that are duplicates, not a fit for our product or too specific will be moved into the “Closed” folder by a moderator. When this happens, the submitter is notified via email.

Ideas that could potentially be included into our product will be left in their list to gather votes and comments. When an idea proves to be valuable enough (based on votes and comments) we will attempt to work it into our release schedule.

Get out the Vote!
To get a feature request heard, vote on one today!
• Go to RegOnline product page in the customer portal
• Select the “Feature Requests”icon
• Read through the existing ideas and simply click on “I like this” to vote on a Feature Request.

NOTE: The feature request you want to add may already exist within the Active Network Customer Portal. Make sure to search for duplicates, and vote on an existing request instead of adding a new one. The more votes for a feature request, the greater chance it has of being incorporated into the development queue.

Have a feature request? Have a question? Check out the Active Network Customer Portal for answers or to give it a try.

Written By:

Posted: November 11th, 2011 | Author: | Filed under: Active Network Customer Portal, Features | Tags: , | 2 Comments »

Special Podcast: Eric Olson on the Tradeshow Guy Blog

Founder of Communication One Exhibits and trade show expert, Tim Patterson, recently viewed a demo of RegOnline. He was so impressed with the product he decided to interview General Manager Eric Olson for a podcast.

Listen to the podcast on Tim’s Tradeshowguy Blog, and learn in more detail about the benefits of using RegOnline.

What do you think of the interview? Let us know by posting a comment below.

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Posted: November 9th, 2011 | Author: | Filed under: Features | No Comments »

Smoother Check In is Here!

Onsite Check in just got easier!

Enhance the overall event experience for your attendees! We upgraded the RegOnline Onsite Check in Kiosk this past weekend and smoother, faster and easier check-in is here.

The RegOnline Onsite Kiosk makes it easy to check in attendees with fewer clicks than ever before. Check in attendees by scanning their barcode, which automatically prints badges, in a noticeably more efficient process.

When activating your event, enabling Onsite Check in couldn't be easier.

Highlights of the onsite kiosk include:
• Auto printing capabilities (Removes up to 3 clicks to get badges to print)
• Configuration of scanner to auto-submit the search page
• When searching by reg id; automatically check in and print badges without a single click
• Works in Google Chrome and FireFox versions 4 and higher with Adobe Reader 9/10
• QR Code improvements with Quiet Zone and background colors to increase scanner reliability
• Scanner reliability warning when barcodes are reduced in size from the default

Please note that security settings in Adobe Reader must be configured to allow for auto printing. These can be configured through Adobe Reader preferences.

Anyone can set it up; anyone can use it. Just one more thing to help make onsite processes more efficient, so you can easily remove one more issue onsite.

For your next event, give the updated onsite check in a try and tell us about your experience. We love hearing from you!

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Posted: November 7th, 2011 | Author: | Filed under: Best Practices, Features | Tags: | No Comments »

5 Tips to Avoid a Scary Registration Form

Although it was Halloween on Monday, we can’t help but shutter at the idea of a scary registration form. With that said, here are some tips to avoid a cluttered form:
1. Keep your branding and logos consistent
If you have a logo associated with your company or event, use it for your branding. Theme Designer can help match colors to your logos, making a look and feel that your registrants recognize.
2. Avoid neon!
Neon colors are more distracting than useful. If you make your colors secondary to your content, your registrants will have a much easier time with your online registration.
3. Don’t clutter your space.
Too many images, text and colors can create a form that is hard to follow, and will make it difficult for your registrants to find a true message. Keep it clean, keep it brief, and keep it to the point.
4. Keep your fonts clean and easy to read
There are a variety of fonts that look professional and are easy to read such as Arial or Tahoma. Avoid fonts such as Comic Sans as they can make the form look less professional. Additionally, mixing different fonts creates clutter, so stick to one.
5. Sponsorship Logos
If you have a multitude of sponsors, make the logos the same size, and line them up on the same line. This will guide your registrants eye along and create once again, a clean, appealing space.

Use these tips and it will make all the world of difference. Have a great design idea? Or have a horrific form you’d like to share? Post a comment below.

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Posted: November 2nd, 2011 | Author: | Filed under: Best Practices, Features | Tags: | 3 Comments »

A Twist On Surveys

Guest Post By:
Jessica Marshall, Professional Services
Active Network | Events

Jessica Marshall of RegOnline Professional Services is today’s guest writer. She shares how a client of hers uses the functionality of RegOnline to the fullest.

For the past year, I have been working with a client who uses RegOnline for her event needs.  I’m so impressed by the way she uses her account, I have to share it with you.

We started with the usual. I set up her first two or three registration forms, followed by several rounds of training sessions. This was designed to familiarize her with the moving pieces, so she could take over setup, editing, etc.

Since then, she’s using RegOnline in the most comprehensive way I’ve ever seen.  Together we set up a parent event to display a list of all her currently active seminars. At the conclusion of each seminar, the registrant is sent a follow up email thanking them for attending.  The email includes a link to a seminar feedback survey,

Embedded in the confirmation email of the survey is a merge code that pulls in a personalized certificate for each attendee.  In order to receive the course completion certificate, the attendee is required to complete the survey.

Not only is the client able to provide potential attendees with a comprehensive list of events, she has received 100% feedback by attaching attendee completion certificates to a follow up survey. Additionally, she has saved the cost of printing and mailing certificates, by simply using our badge feature to merge all attendee and event details.

Now THAT’S using ALL that RegOnline has to offer!

To learn more about parent events, surveys, Professional Services or more contact RegOnline today (888) 351-9948.

Written By:

Posted: October 27th, 2011 | Author: | Filed under: Best Practices, Features, Professional Services | Tags: , | 1 Comment »

RegOnline by Lanyon is the easy-to-use, affordable online registration and event management software. Turn your next conference, meeting, trade show into a huge success. Event management solutions include online registration forms, event websites, badges, event marketing, credit card processing and so much more.

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