25 Things You Need to Know About Facebook

25 Facebook TipsImage provided by ideagirlmedia via Flickr.

Facebook is often the first social media stop for most businesses, such as the meetings and events industry – probably because it has the largest base of personal users (somewhere between 890 million and 1.11 billion, depending on who you believe).

Facebook is all about relationships – whether you’re unearthing new customers/members/attendees, or deepening and continuing relationships with old ones. Your Facebook community can be a strong and loyal advocate, helping to improve your event, crowdsource content and spread the word about your initiatives.

Unfortunately, Facebook is also one of the more complicated social media platforms. There are a lot of moving parts and various depths of activities. Not to mention the fact that Facebook makes wholesale changes rather frequently. But don’t worry – setting up and starting your business on Facebook is actually pretty straightforward. You can save the more complex work for later.

Here are 25 tips for using Facebook:

  1. Set a specific goal. How many likes this month? Do you want to drive registrations or gather leads? Make sure you have a system in place to measure that goal.
  2. Respond to people immediately. More people are using Facebook as a customer service tool, and according to Edison Research, 42% of them expect a response within an hour!
  3. Be human; Tell stories; Be entertaining.
  4. Have a content plan – maybe an editorial calendar. Plan activities, events, contests, polls, surveys, etc.
  5. Comment on other’s pages as your Page. Like other industry pages and watch for their news in your feed. Be where your audience already is and let them hear from you.
  6. Use Facebook to crowdsource content. Ask followers what topics or speakers they want, or throw some ideas out and ask for votes.
  7. Lots and lots of pictures! People share photos.
  8. Be educational. Teach me something relevant and I’ll share it.
  9. Don’t just post – have conversations.
  10. Use calls to action.
  11. Use trackable URLs like bit.ly.
  12. Tease me – give me enough information, but make me want to click the link.
  13. Do your research. Review your Insights pages and competitor’s Facebook pages to see what they’re doing.
  14. Add social share buttons everywhere – above the fold.
  15. Cross-promote your social media channels.
  16. Think mobile.
  17. Rotate your cover and profile photos often.
  18. Keep your end goal in mind with every post. Make offers, lead people to your reg page, etc.
  19. Always measure your progress against your goals.
  20. Always provide a link to your website.
  21. Call people by name when you comment using the “@” in front of their name.
  22. Take the time of learn about Facebook and how it works.
  23. Stay on top of Facebook changes.
  24. “Like” the Facebook Marketing page so you get new tips all the time.
  25. Always respond to comments and private messages so people know you’re listening.

Get more in-depth knowledge of Facebook and other social media channels such as Twitter, download the ACTIVE Network’s Social Media Playbook, with articles and checklists for best using each of the major social media platforms.

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Posted: January 14th, 2014 | Author: | Filed under: Best Practices, Engagement Marketing, Event Planner, Events Industry, Social Media | Tags: , , , | 5 Comments »

10 Tips for Using Twitter for Your Meetings & Events

Twitter Social Media TipsImage provided by Rosaura Ochoa via Flickr.

While nearly all social media is like electronic word-of-mouth, Twitter may be closest to the real thing. Twitter is authentic, conversational, informal, spontaneous and – thankfully – easy.

At its heart, Twitter is simply a public forum where anyone can read, write and share messages (tweets). Messages on Twitter are limited to 140 characters, and can be categorized by keyword or topic by placing a hashtag symbol (#) in front of a word or phrase (with no spaces). These hashtags allow similar tweets to be grouped around a common conversation topic (e.g. #SuperBowl or #WhiteHouse).

Twitter is great for getting other people to talk about your event. You can start the conversation, and others will take it and run. And, if you can involve some Twitter “super users” in the conversation, you can broaden your reach to thousands of new prospects.

As with all social media, you need a strategy for Twitter. Why is this your social media platform of choice? Are all the movers and shakers using it? Is it highly valued in your industry? And keeping up with the evolution of it as well – for example, in the meetings and events industry events have started featuring Twitter meetups, or Tweetups.

“If you’re going to use Twitter, you need to build it into the fiber of your event,” says Michelle Bruno, President of Bruno Group Signature Events, and a top industry ‘tweeter.’ “Yes, it’s a marketing channel, but it’s also a content channel, an outreach channel, a customer service channel and a community building channel. And it takes a dedicated, continuous approach. You need to tweet every day, and you need to tweet valuable content.”

Here are 10 tips you should know for tweeting:

  1. Every tweet should have a purpose. What action do you want people to take?
  2. Tie in a link to your registration page when and where appropriate.
  3. Be conversational. Use less of a business voice and more of a personal voice.
  4. Don’t broadcast sales messages.
  5. Be yourself.
  6. Be relevant.
  7. Provide something your followers can’t find elsewhere – links to behind-the-scenes interviews or sneak peeks.
  8. Make it shareable.
  9. People will frequently retweet questions and facts. Use them in your strategy.
  10. Quotes are always popular and shareable.

Be sure to check out our tips for social media strategy and tactics here:

For a deeper dive into Twitter – and a complete and definitive guide to using social media for events, download ACTIVE Network’s Social Media Playbook, with articles and checklists for best using each of the major social media platforms.

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Posted: January 9th, 2014 | Author: | Filed under: Best Practices, Engagement Marketing, Event Planner, Events Industry, Social Media | Tags: , , , , , , , | 3 Comments »

Your Guide to Developing a Social Media Strategy – Part Two

Social Media TacticsImage provided by mkhmarketing via Flickr.

 In last week’s post, we discussed reasonable types of goals organization’s set for their companies and events. If you missed it, you can read it here. Today, we’ll work on our tactics. To get started with your social media strategy, you’ll need a little more information:

Identify your “one thing.” Social media author, speaker and consultant, Jay Baer, says it doesn’t matter who you are, or what you sell, your product’s features and benefits aren’t enough to ignite passion in anyone other than you. He urges organizations to appeal to the heart of your audience, rather than the head. “Disney isn’t about movies, it’s about magic. Apple isn’t about technology, it’s about innovation. What are you about?”

Identify your audience. What does your audience look like? Look at its sociographic, demographic and technographic make up. Where do they live socially?

Social Listening.  Find out what’s being said about your organization, event and industry. What are the hot topics? What are people fired up about? What types of things do they “share” or forward to others? Learn to use keyword research tools, such as the Google AdWords Keyword Tool, to identify the words and phrases people are using to find content in your industry – and on social channels.

Competitive Analysis. It’s always a good idea to see what the competition is doing – even with social media. Does your competitor dominate a specific channel? Have they left the door wide open on another? Can you identify their “one thing?”

Now that you know what you want to do and where your audience is, you can choose your platform. But again, be reasonable. Pick one or two, at most, and focus. The most important thing to remember as you ramp up your social media efforts is that you’re trying to build relationships. You’re talking with people, not at them. Think ping pong, rather than archery.

  1. Build your profile on your chosen platform (Facebook, Twitter, etc.). Use those keywords.
  2. Make sure your social channels are integrated with your website.
  3. Start following the people who are talking about your industry or product.
  4. Start commenting on blogs, LinkedIn posts, Facebook, etc. Just add your two cents.
  5. Start making posts of your own. You voice should be authentic, transparent and engaging. Don’t push your goals too hard yet. You’re trying to build a following.
  6. Share your content. Why hide it behind member-only walls? Could it do more good shared?
  7. Don’t over post –or under post.
  8. If your platform supports it, schedule “chats” or start a discussion group.
  9. Know when to get out of the way. If your audience wants to move a conversation in a specific direction, let them.
  10. Always respond to negative comments. Tell us how you’re addressing the issue.
  11. Think collaboration. What could your audience help with? Socializing topics or speakers for your event? Features for a new product? Social media is like having a free focus group.
  12. Help attendees engage. Launch a game. Introduce people. Connect exhibitors and speakers with attendees.
  13. Make a point to meet your followers at industry events. Plan a “meet-up” for everyone.
  14. Congratulations, you’ve started building a community.

For a complete and definitive guide to using social media for events, download ACTIVE Network’s Social Media Playbook, with articles and checklists for best using each of the major social media platforms.

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Posted: January 7th, 2014 | Author: | Filed under: Best Practices, Engagement Marketing, Event Planner, Events Industry, Social Media | Tags: , , , , , | 1 Comment »

Your Guide to Developing a Social Media Strategy – Part One

ACTIVE Network Social Media Playbook Image provided by bizbuzzmedia via Flickr.

Like most event planners, you’ve probably got a Facebook page, and maybe a Twitter account. It could be you’re part of a LinkedIn group or have your own Pinterest board, and maybe you’re feeling pretty good about your 3,000 “Likes” and 500 followers.

But what are you accomplishing? Have they converted to sales? How many of your LinkedIn group members are registered for your event? And which of your followers are using their own networks to evangelize on your behalf?

The sad fact is most of us in the meetings and events industry are using social media without a strategy, without goals and without measurement. Hence, wasting much of our time.

Without a strategy, goals and well-planned tactics, you could be spending all your time on Twitter, while potential attendees are on Facebook – having a wonderful conversation with your competitor.

Before you can write your social media strategy, you need a clear understanding of your business goals. What is your organization trying to accomplish this year? Are you launching a new product? Hoping to gain 20 percent more market share?  Do you want your association to be seen as the education leader in your field? Maybe you want 500 new members/customers this year. These are the goals that will drive your social media strategy. And it’s important to identify them because different social media tools will work best for each one.

Though you certainly may have separate event goals – increase attendance by 10 percent, grow sponsor revenue 20 percent, etc. – your event goals should also tie to your organization’s business strategy. For instance, if your business goal is to get 500 new members/customers this year, what will you do at the event to help make that happen? And how can social media support you?

Armed with business and event goals, you can now start to write your social media strategy – but keep your objectives realistic and measurable. Don’t bite off more than you can chew – one or two goals will do it. These are typical – and reasonable – types of goals organizations set for their companies and events:

  • Establish the organization as a thought leader
  • Establish the organization as an education leader
  • Increase the number of new attendees
  • Increase the return attendee rate
  • Increase the spend of returning attendees
  • Gather more information about attendees/customers – education needs, spending plans, etc.
  • Expand the reach of the event/organization through the advocacy of attendees/customers
  • Expand awareness of the event to – and grow – niche audiences
  • Build community
  • Drive more traffic to specific parts of the event – or specific exhibitors
  • Make the industry more aware of everything your organization offers
  • Extend the reach of the conference to an at-home audience
  • Increase the organization’s (or event’s) visibility in search results

Stay tuned next week for Part Two of this Social Media Strategy post, where we’ll examine the social media tactics you need to employ to reach your business and event goals.

And for a complete and definitive guide to using social media for events, download ACTIVE Network’s Social Media Playbook, with articles and checklists for best using each of the major social media platforms.

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Posted: January 3rd, 2014 | Author: | Filed under: Best Practices, Event Planner, Events Industry, Social Media | Tags: , , , , , , , , | 3 Comments »

Top 5 Event Technology Trends for 2014: Cloud Software, Big Data, Content & More

2014 blogImage provided via Flickr.

The government shut down. A former Disney child star goes wild. Breaking Bad comes to an end. These are just a few things we’re happy to leave behind in 2013. But as we look on to the New Year, we’re excited about where our own industry is headed and want to share the top 5 event technology trends for 2014 we think should be on your radar.

1. Cloud software will make a huge footprint in the industry
Event planners continue to work in a high-stress, high-demand field – that is definitely not a new trend. But event technology designed to make their lives easier is absolutely at the top of our trends list. Moving away from multiple-point solutions to one consolidated platform (cloud software) is one of the most talked about topics in the meetings and events industry now and growing into the future. “We’re seeing over 50% of enterprises prioritizing private cloud in 2013 to 2014, and there will likely be very few private clouds that don’t have a public [hybrid] component,” said Dave Bartoletti, analyst with Forrester Research Inc.

In fact, according to Gartner, by 2016 cloud computing will become the bulk of IT spend and nearly half of large enterprises will have hybrid cloud deployments by the end of 2017[1].

2. Big Data will lead the way to big business success
While you may just be on the cusp of understanding what Big Data means and how it benefits your business, enterprise companies are already seeing the positive effects of Big Data initiatives. A recent survey paper, The Big Potential of Big Data: A Field Guide for CMOs from Forbes and Rock Fuel, finds that most marketers agree Big Data helps:

  • More than 9 in 10 companies (92%) who said they had made sufficient use of Big Data met or exceeded their goals, while just 5% of those who made sufficient use of it fell short[2].

Companies are looking for ways to merge their event marketing and spend data to gain a better understanding of their business and apply those conclusions to improved business practices – such as more efficient event management and dynamic attendee experiences.

3. SMM will be the phrase heard round-the-world
Strategic Meetings Management (SMM) is starting to emerge in Europe, in which the German Convention Bureau revealed in a recent meetings and conventions study that 28.6% of respondents felt very strongly that globalization will be influential in the future[3].

The more notable location to watch though is China, as their business travel spending is projected to expand 17.2% in 2014[4]. SMM adoption throughout Asia-Pacific, especially in China, will be essential as businesses there struggle to contain costs and cut risk. Steve O’Malley, Senior Vice President of Maritz Travel explains that many companies are now looking, “to find ways to enjoy the savings and risk mitigations that they’re now getting here in North America, where SMMP [Strategic Meetings Management Program] is a well-developed practice, and extend that overseas to the other largest markets they serve.”

4. Hybrid Events will be more than your event’s sidekick
Meeting organizers are progressing from just having a conversation about hybrid events, to now actually making them part of their event. Event webcasting and hybrid events are hitting a tipping point, especially now that real data exists to show their value. According to a recent Aberdeen Group report, 55% of companies surveyed plan to either start using or increase their use of virtual online events[5], in part as a way to show a meeting or event’s return on investment.

Another reason is conversion. The 2013 Virtual Edge Institute Digital Event Benchmark Report stated that 47.7% of respondents said 10% or higher of their past online attendees have attended a subsequent in-person event. Additionally, a recent project conducted by Meeting Professionals International (MPI), sponsored by Sonic Foundry (Disclosure: Sonic Foundry is an ACTIVE Network partner), showed that 23% of event planners surveyed said that after going hybrid, attendance actually went up[6]. But remember, you can’t just decide to go hybrid – you have to really own it to be successful.  Samuel J. Smith, an event technology consultant and President of Interactive Meeting Technology, put things in perspective: it’s all about “how you design the content and the experience to engage those people and keep them connected.” Which brings us to our next trend…

5. Content will remain king – with no plans of giving up the crown
According to MPI’s 2013 Q3 Business Barometer[7], innovative format and content delivery is a major meetings industry trend. It’s more important than ever to be creating content that adds value to your audience and ignites an interest and loyalty with them to your business. Content also plays a role in helping events attract attendees by building a “buyer’s vision” that addresses challenges and solutions[8].

“The user is now at the top of the value chain. The consumer is deciding what they want to see and how they want to see it,” said Buzzfeed’s Jonathan Perelman, VP of Agency Strategy[9]. Very true and you might already be aware of. But he adds on with something you’ll want to take with you into the New Year, about understanding how content travels online, “Data is useless unless you have insights on it… content is king but distribution is queen and she wears the pants.” Going back to Trend #2 on our list – get on board with Big Data!

Additional articles on event and meeting trends for 2014:

IMEX Forecasts 2014 Meeting Trends (IMEX)
4 Trends That Will Impact Meeting Professionals in 2014 (PCMA)
14 Meetings Technology Trends to Watch for 2014 (Corbin Ball)
10 Event Trends for 2014 (Event Manager Blog)
Meetings & Events Advises on 2014 Trends (CWT)
Top Meeting Trends of 2014 (Destination Hotels & Resorts)
Top 5 Meetings Megatrends (German Convention Bureau)
Top 10 Wellness Travel Trends of 2014 (Wellness Tourism Worldwide)

Feel free to share your own 2014 meeting and event predictions below. We wish you lots of success in the New Year!

[1] Gartner Says Cloud Computing Will Become the Bulk of New IT Spend by 2016, Gartner, October 24, 2013
[2] Survey Demonstrates The Benefits Of Big Data, Forbes, November 15, 2013
[3] German Convention Bureau Study Reveals Future Industry Trends, Meetings & Conventions, October 23, 2013
[4] GBTA Predicts China Business Travel Spend to Increase by 14.3% in 2013, and at More than Double the Rate of the US in 2014, GBTA, October 24, 2013
[5] Event Marketing, Aberdeen Group, November 2013
[6] Americas: How to Create a Hybrid Event, International Meetings Review, November 18, 2013
[7] Meeting Professionals Trade Uncertainty for Creativity, MPI Reports, Successful Meetings, November 6, 2013
[8] Event Marketing, Aberdeen Group, November 2013
[9] Digital advertising: ‘If content is king, distribution is queen’, ScreenDaily, October 23, 2013


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Posted: December 13th, 2013 | Author: | Filed under: Best Practices, Engagement Marketing, Event Planner, Events Blog, Events Industry, Global Event Perspectives, Industry Research and Stats, Strategic Meetings Management | Tags: , , , , , , , , , , , , , , , , , , , , , | 2 Comments »

Top Five Event Technology and Management Tips from 2013

Top 5 Event Management

In our previous post, we highlighted the top five most popular blog posts and Rebecca shared our top trends for 2014. Our last post in the end-of-the-year series, we want to highlight the top five event technology and management tips from our blog this past year.

  1. Top Five Tips for Choosing a Mobile App for Your Event – Mobile is definitely a top topic for most of our customers, so it’s no surprise that this post was the top for 2013. Did you know that ACTIVE RegOnline includes a free mobile event app? Watch the video to learn more.
  2. Global Perspective – Top Give Tips to Network and Learn at Industry Conferences – According to Aberdeen, one of the top reasons to attend an event is to meet new contacts for sales and business development. If you’re uncomfortable networking, read this post on 5 quick and easy ways to begin networking at your next conference.
  3. Top 3 Tips for Hybrid Events from Event Webcasting Experts – From our partners at Sonic Foundry, this post provides best practices and common questions for creating a hybrid event – an event with in-person and online components. And maybe most importantly, start small before going big.
  4. Nine Tips for Choosing a Hybrid Events Streaming Partner – Another helpful post from Sonic Foundry, this one focused on the top 9 questions to help define your goals for webcasting and the best partner to help you plan and hold a flawless hybrid event.
  5. Five Tips to Save Money on Your Next Event – Earlier this year, I attended the HSMAI Event in Anaheim and attended a session on how to “Save Across the Board” presented by Caroll Reuben, CMP, SMM.  Read this for great insights for your next event, such as did you know coffee is one of the most expensive items you can purchase?

We look forward to working with everyone in 2014. Have a great holiday and a better New Year!

Share your tips with us in the comments or like/tweet this post.

End-of-the-Year Blog Posts

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Posted: December 11th, 2013 | Author: | Filed under: Best Practices, Events Blog | Tags: , , , , , | 3 Comments »

Tips for Successful e-Sourcing: Leveraging Technology to Get the Best Hotel Rates & Space for Your Events

Attend this webinar to find the best event venues

Are you “old school” or “new school” when it comes to finding an event venue? And, as an event planner, does the evolving technology play a part in your company’s expectations?

The meetings and events industry has varying opinions on the state of hotel and venue sourcing processes, as well as electronic request for proposal (eRFP) and event technology solutions. It can be a challenge to understand it all – so we want to help you learn how to make the best business decisions that are right for your needs.

We believe that eRFPs and event technology can help improve the process, which is why we’re hosting a webinar on  December 12, 2013 at 1:00pm EST titled, “Tips For Successful e-Sourcing: Leveraging Technology to Get the Best Rates and Space for Your Events in 2014!”

In this webinar, you will learn:

  • Best practices for finding and evaluating, hotels and event venues;
  • Tips and tricks for building an effective eRFP to drive the right responses;
  • Negotiating a contract with event venues to save you money and limit risk; and
  • Findings from a new survey that highlight opportunities for improving the event sourcing process.

The webinar will be hosted by ACTIVE Network’s Rick Binford, CMP, VP of Strategic Marketplace Development and Git Rossell, Manager, Strategic Sourcing. With their expertise, you’ll learn how to make better-informed decisions for sourcing your hotels, venues and meeting spaces.

Sign up today for your chance to progress your internal company processes and understand what changes could make a positive impact on your business in the future.

What questions do you have for Rick?

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Posted: December 4th, 2013 | Author: | Filed under: Best Practices, Event Planner | Tags: , , , , , , , | No Comments »

EventTech Conference Summary – Don’t Be Lame with Social Media and Know Your Audience

Christine Gallatig-Ottow reports on one of the key trends at this year’s EventTech show in Las Vegas – how to use social media to transform your event.

More Social Media Best Practices and Takeaways from Cisco Live  – Know Your Audience

AccordCiscoLive & Social Media: We’re all geeks and proud of it by John Chambersing to Cisco’s Cisco Live social media manager, Kathleen Mudge, who presented at EventTech in Las Vegas at the Bellagio November 4-6, one of the key strategies from Cisco Live’s award-winning social media programs is getting to know your audience pre-event. This means learning the conversations happening online, as well as trends, so you can plan effective content and discussions that resonate and engage your audience. Cisco’s understanding of its customer demographic — which is mostly a tech audience — helps it connect on a more personal and engaging level.

A great example of how this info is helpful in its social media strategy was how the team leveraged a statement from CEO John Chamber’s keynote: “We’re all geeks and proud of it.” The team placed the statement on a PowerPoint slide and created an image that became one of the most re-tweeted images of the event.

Mudge advised that visual images – whether photos, charts or graphics are among the most popular and re-tweeted posts.  For example, the team posted an image of a low battery to tweet info to attendees about where to find charging station. The team also sent out images to convey statistics, contests, informative/helpful info and brand messaging.

When it Comes to Social Media, “Don’t be Lame”

“Don’t be Lame.” This is one of the more memorable statements to resonate from EventTech. According to keynote speaker Teddy Goff, Digital Director, for President Obama’s 2012 Re-election Campaign, it was a directive he gave his team.

Teddy Goff, Digital Director, for President Obama’s 2012 Re-election Campaign

Teddy Goff: “Don’t be lame.”

His team focused on creating content that was fun, shareable and engaging versus content that was marketing-focused.  Goff advised “people care about issues if you reach them the right way.” Sharing simple charts of recent trends and research were among the most popular social media posts and proved to be much more effective in reaching people than simply hosting webpages for whitepapers or press releases.

Key to the campaign’s success was harnessing the exponential reach of its known supporters to make contact with their extended social media network as they shared interesting stats and posts. Goff’s digital team and their strategies were among the most effective grassroots organizing in history – raising $690 million.

Additional Resources


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Posted: November 22nd, 2013 | Author: | Filed under: Best Practices, Engagement Marketing, Mobile, Social Media, Uncategorized | Tags: , , , , , , , , , | No Comments »

Congratulations to Cisco Live and Adobe—Winners at EventTech 2013

We’re thrilled that our customers, Cisco and Adobe, were recognized for their achievements in meetings and events recently at Event Marketer magazine’s annual EventTech conference. Here’s a summary from Christine Gallatig-Ottow, who attended the EventTech Conference with our customers.

Onsite Social Media Hub Marries Online and Onsite Event Participation and earns Cisco Live the Gold at EventTech

With its hashtag trending nationally twice on Twitter during its event, it is easy to see why Cisco Live won
the Gold EventTech Award for “Best Use of Social Media B-to-B”  at the EventTech Conference in Las Vegas November 4-6. In a workshop, Kathleen Mudge, consultant and social media manager for Cisco Live, shared how Cisco Live 2013 reached 227 million social media impressions – an increase of almost double over the year before.

Cisco Live Social HubCisco dedicated onsite space near registration for a very visible “Social Media Hub,” where Cisco Live attendees could view all event posts and activity on large screens, and interact with the social media team. Many would stop and tweet or post, and then take a picture of their post when they saw it on the ‘big screen”. Thus, online engagement turned into onsite engagement and vice-versa.

The space also included a lounge area for those who wanted to set “meet or tweet-ups.” Mudge advised the hub played a major role in keeping the attendees networking and social media activity focused on the Cisco brand during the event.

Here are some key takeaways from Cisco’s success:

  • Conduct pre-event listening to know top trends, interests among your audience;
  • Plan out your workflow, staff roles and responsibilities in advance;
  • Create an event playbook and map out your pre-set posts, tweets, in advance but also leave room for your real-time onsite creative program;
  • Measure outcomes and discuss insights.

Adobe wins EventTech Award for “Best Use of Data Collection Technology.”

Adobe won big at EventTech, too. Adobe won for the innovative ways in which the company used ACTIVE Conference™ for Adobe Summit, one of the world’s premiere digital marketing events. Adobe leveraged the capabilities of ACTIVE Conference to provide attendees with more personalized experiences at the event. ACTIVE Conference provided Summit participants with:

  • registration services
  • breakout session management
  • onsite session scanning
  • lead management.

The services enabled the participants to maximize their experience at the conference and provided the data needed for more personalized lead nurturing, which led to a strong return on investment.

Nice going, Adobe!

Additional Resources

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Posted: November 20th, 2013 | Author: | Filed under: Best Practices, Case Study, Engagement Marketing, Events Industry, Product News, Social Media | Tags: , , , , , , , , , , , , , , | No Comments »

Four Ways Event Management Software Positively Impacts Your Bottom Line

Anheuser-Busch ACTIVE RegOnline event management software case studyHere’s a post from Christine Ottow at ACTIVE Network; who shares real-life stories from customers that have benefited from using ACTIVE RegOnline.

How do you judge the success of your meetings and events solutions? Event management software offers an array of benefits, including: time savings and efficiency, increased compliance, visibility and reporting, payment and accounting accuracy, and attendee experience. All of these things can be valuable on their own. But bundled together, they can deliver significant impact to a company’s bottom line.

Following are some examples of how our clients have seen specific, monetary results with the ACTIVE RegOnline online registration services and event management system:

  1. Letting people sign up and pay online led to a 15% increase in sign-ups and revenue for Anheuser-Busch’s Brewery Tours. Plus, the upfront payments mean no-shows have gone from 10% to just about zero – and the company is planning to double the number of tours offered.
  2. Without the automation provided by ACTIVE RegOnline, Denver Catholic Biblical School estimates they would require two additional full time employees to handle all of their recent growth. They also realize savings of about 5% by no longer processing payments internally. On the revenue side, the school is able to add last-minute classes to meet demand based on visibility and the ability to quickly and easily act on it. This drove between $15,000 – $20,000 in incremental revenue in 2012. The bottom line benefit to the organization = $90,000.
  3. Centris Group cut marketing costs per target attendee by 45%-65% by utilizing registration sites and other tools that make the marketing, communications, registration and tracking processes more streamlined and efficient.
  4. MPI’s Kansas City chapter has attracted incremental event sponsorship dollars because they can offer enhanced sponsor brand presence and links on event websites and communications.

Have you seen similar results with your online registration system? And if so, which have been the most meaningful to your company and which best justify the cost of the solution?

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Posted: November 5th, 2013 | Author: | Filed under: Best Practices, Case Study, Event Planner, Events Blog, Events Industry | Tags: , , , , , | No Comments »

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