Feature Requests are Live!

Did you know that Feature Requests are the most powerful way to get your voice heard?

Feature Requests are an excellent method for our development team to have a direct pulse on the needs of customers, and to help make RegOnline more robust and useful. Through the Active Network Customer Portal, RegOnline customers can submit Feature Requests, or vote on existing requests.

To submit a Feature Request:
• Go to RegOnline product page in the Active Network Customer Portal
• Select the “Feature Requests” icon
• Over to the right, you will see a link to new “Idea”
• From this field, you are able to input a Feature Request

What can you expect?
We do our best to accommodate the amount of feature requests that come through the portal, and we greatly appreciate your time in submitting them. Due to the nature of the demand, we try our best to get to all the ideas that are posted.
The ideas that are submitted will be reviewed on a bi-weekly basis by our moderation team for their relevancy and product fit. Ideas that are duplicates, not a fit for our product or too specific will be moved into the “Closed” folder by a moderator. When this happens, the submitter is notified via email.

Ideas that could potentially be included into our product will be left in their list to gather votes and comments. When an idea proves to be valuable enough (based on votes and comments) we will attempt to work it into our release schedule.

Get out the Vote!
To get a feature request heard, vote on one today!
• Go to RegOnline product page in the customer portal
• Select the “Feature Requests”icon
• Read through the existing ideas and simply click on “I like this” to vote on a Feature Request.

NOTE: The feature request you want to add may already exist within the Active Network Customer Portal. Make sure to search for duplicates, and vote on an existing request instead of adding a new one. The more votes for a feature request, the greater chance it has of being incorporated into the development queue.

Have a feature request? Have a question? Check out the Active Network Customer Portal for answers or to give it a try.

Written By: Michelle Nikolayevsky

Announcing the RegOnline Developer Resources and V2.0 API Documentation!

Exciting news!

RegOnline recently completed the launch of its 2.0 API.  Included in v2.0 are twice as many methods (26 vs. 12), updated codebase, expanded functionality for existing methods, and increased flexibility for end users.

In addition to standard Help Center documentation, we have created a separate developer’s site for knowledge transfer and creating a virtual development resource community.  Beyond basic documentation, the developer’s portal is to become a repository for sharing tips, asking questions, and engaging the broader development community related to RegOnline API projects.

The intent of the Developer Resources and expanded API functionality is to:

• Extend the value of RegOnline as a business investment and extend current application functionality
• Increase data accuracy and keep data up to date by synchronizing data sources
• Avoid manual data re-entry between applications
• Lower cost of system enhancements by building upon existing infrastructure vs. creating something from scratch

To jump-start this future vibrant development community, we plan to kick-off a development contest (open to the public) to create application extensions using our API. Updates to come soon regarding prizes and launch dates.

API 2.0 documentation and the Developer Resources can be found here:http://developer.regonline.com

Written By: Michelle Nikolayevsky

International Events

This post on International Events is the second in a series.

It’s no secret that RegOnline powers events across the country. Did you know that RegOnline also does the same for events across the globe?

Event organizers from France to Australia and beyond, use RegOnline to process registrations and manage their events. Events span all industries, range from dozens to thousands of attendees, and can span several days in duration.  Our systems can be configured to meet the language, currency and demand of a broad range of event types.

Internationally, RegOnline has hosted several high profile sports events, for which we also offer a bib numbering tool.  Some examples of international RegOnline events include the Singapore Marathon with 70,000 participants, Lloyds TSB Cardiff Half Marathon with 5,245 registrants, Bank of Scotland Great Scottish Run with 5,082 registrations.  To accommodate events with a high volume of registrations which sell out quickly (commonly known as rush events) the RegOnline team is able to set limits and boundaries in order to control the rate and number of registrants to avoid long wait times or system timeouts.  This is internally referred to as system “throttling”.  One example of our many rush events is the Ironman New Zealand with 40 registrations per minute upon initial opening.  Rush events are planned in advance, monitored by our IT team during initial activation, and sometimes sell out completely within a couple hours .

For more details on rush events and more, check out the Active Network customer portal.

Written By: Michelle Nikolayevsky

Help is just a click away!

The homepage for the new Active Network Customer Portal.

We have some exciting news for you!

Today officially marks the transition of RegOnline Help Center to the new Active Network Customer Portal. Customers who use multiple Active Network products for different event types can now go to a single location for product help, support requests, and to interact with other event organizers.

The Active Network Customer Portal is a simple and easy way for event organizers to interact with our Support Department, ask questions, view related discussion topics in our knowledge base, and get answers regarding both RegOnline products or accounts and Active Network accounts. The new system will provide complete visibility into the status of your requests and past history, including checklists to stay on track for your projects.

Furthermore, it is a forum to start discussions with other RegOnline product customers, learn more about other Active Network products and services firsthand, and share ideas with peers. Users may also submit feature requests, view existing feature requests, and vote on which product upgrades are most appealing.

Check out the site today, by clicking one of the links below. To learn more, please view the tutorial below for more information on the Active Network Customer Portal.

Getting started video tutorials: https://customerportal.activenetwork.com/View.jsp?procId=48cd24d53459107d37df3cc1e7b47ea4

To start using the portal, log in with your RegOnline username and password on this page: https://pod1.activenetwork.com/ssomanager/RegOnlineSSO.jsp

Written By: Michelle Nikolayevsky