Data Center Migration Set for Friday, January, 20 at 9:30PM MST

UPDATED IMPORTANT NOTIFICATION:

At 9:30PM (MST) Friday, January 20, 2012, RegOnline will be migrating all existing data to the state of the art, Active Network data center. This maintenance will make the system unavailable for approximately four (4)- eight (8) hours.

In preparation, please reference the blog post below (originally posted on December 2, 2011), addressing important information regarding customer IP addresses.

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The Active Network has opened a state of the art datacenter and will be migrating all of their customers to this new site.  In January 2012 RegOnline systems will be migrated to this center which requires new IP addresses to be issued as part of this move.  The new datacenter provides RegOnline customers with improved stability, monitoring, and systems that we anticipate will lead to a more predictable user experience.

The migration process will take approximately eight (8) hours and will be conducted over a weekend during the first half of January although these times may change based on a more detailed schedule that is being prepared. Please expect additional communication regarding this migration over the next few weeks.

What Does This Mean For Our Customers?

Our IP addresses will change meaning that anyone who has made changes to their firewall or has a custom third party gateway implementation will have to update their records.

Who Does This Impact?

-Customers with a 3rd Party Gateway with IP restrictions

-Customers who have firewall rules in place for API calls

-Customers who work in highly secured environments

If you are one of these customers please continue reading for important information

3rd Party Gateways Integrated with RegOnline
If you are using a custom or third party gateway, your gateway may require you to specify which IP addresses are allowed to process transactions.  If this is the case, make sure to add the following IP address to your gateway configuration in order to ensure no interruption in credit card processing.

IP Address
74.120.127.3

Firewall or Network Exceptions to Access RegOnline
If you have firewall exceptions for RegOnline for either workplace rules, API calls or other security reason to access RegOnline, please contact our support department.
Exceptions on Receiving Email from RegOnline (Whitelisting)
If you have an exception added to allow email from RegOnline please make sure you add the following IP addresses (all port 25) added to your whitelist

IP Addresses
74.120.127.72
74.120.127.73
74.120.127.74

Still have questions?

  1. Make sure that the appropriate IT or Network staff within your organization is aware of these changes, as they can help to determine if any changes are required.
  2. Still need help? Please do not hesitate to contact our Support department for more information: https://customerportal.activenetwork.com/NewCase.jsp  Stay tuned to the blog for more updates.

We’ll keep you posted about the details, but for any additional questions, please do not hesitate to contact our support department directly.

About 

Michelle Nikolayevsky is a Product Marketing Manager for Active Network, Business Solutions. She is responsible for developing marketing programs and communications supporting the three division products of RegOnline, Conference and StarCite.

5 Comments on “Data Center Migration Set for Friday, January, 20 at 9:30PM MST”

  1. 1 Jill DiMarco said at 8:53 am on January 18th, 2012:

    Will we have to make changes to any active events? or will it be seemless?

  2. 2 Ken Weishuhn said at 11:32 am on January 18th, 2012:

    I work in IT at this hospital. For the IP change this weekend, what was the old IP address that we may have been allowing through our firewall so I can try and hunt it down? I have no record of your website on our proxy or firewall so I need the current IP address of your site. If there are no current entries, I will not add new ones. Also is there a way to test this before cut over?? Thank you.

  3. 3 mnikolayevsky said at 5:15 pm on January 18th, 2012:

    Hi Jill,
    Thanks for the post. You will not have to make any changes to any active events. Please note that the only way you will be affected is if your event is occuring on Friday, January 20, starting at 9:30PM MST. RegOnline will be completely down from that point and for the following approximately 4-8 hours in order to complete this migration. During that time, RegOnline will be completely inaccessible. Please do not hesitate to contact support with any questions: https://customerportal.activenetwork.com/NewCase.jsp

  4. 4 mnikolayevsky said at 5:54 pm on January 18th, 2012:

    Hi Ken. Thank you for the comment. You will not be able to test the site before the cutover. Our current IP address however is 72.18.215.201

  5. 5 T35 Hosting said at 7:11 am on June 26th, 2012:

    Depending on which Firewall you are using, you should not have any issues. I noticed within the RegOnline, I had access extremely easy to my online data.

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