Active Network has opened a state of the art datacenter and will be migrating all of their customers to this new site. In January 2012 RegOnline systems will be migrated to this center which requires new IP addresses to be issued as part of this move. The new datacenter provides RegOnline customers with improved stability, monitoring, and systems that we anticipate will lead to a more predictable user experience.
The migration process will take approximately eight (8) hours and will be conducted over a weekend during the first half of January although these times may change based on a more detailed schedule that is being prepared. Please expect additional communication regarding this migration over the next few weeks.
What Does This Mean For Our Customers?
Our IP addresses will change meaning that anyone who has made changes to their firewall or has a custom third party gateway implementation will have to update their records.
Who Does This Impact?
-Customers with a 3rd Party Gateway with IP restrictions
-Customers who have firewall rules in place for API calls
-Customers who work in highly secured environments
If you are one of these customers please continue reading for important information
3rd Party Gateways Integrated with RegOnline
If you are using a custom or third party gateway, your gateway may require you to specify which IP addresses are allowed to process transactions. If this is the case, make sure to add the following IP address to your gateway configuration in order to ensure no interruption in credit card processing.
Firewall or Network Exceptions to Access RegOnline
If you have firewall exceptions for RegOnline for either workplace rules, API calls or other security reason to access RegOnline, please contact our support department.
Exceptions on Receiving Email from RegOnline (Whitelisting)
If you have an exception added to allow email from RegOnline please make sure you add the following IP addresses (all port 25) added to your whitelist
Still have questions?
- Make sure that the appropriate IT or Network staff within your organization is aware of these changes, as they can help to determine if any changes are required.
- Still need help? Please do not hesitate to contact our Support department for more information: https://customerportal.activenetwork.com/NewCase.jsp Stay tuned to the blog for more updates.
We’ll keep you posted about the details, but for any additional questions, please do not hesitate to contact our support department directly.