Feature Requests are Live!
Did you know that Feature Requests are the most powerful way to get your voice heard?
Feature Requests are an excellent method for our development team to have a direct pulse on the needs of customers, and to help make RegOnline more robust and useful. Through the Active Network Customer Portal, RegOnline customers can submit Feature Requests, or vote on existing requests.
To submit a Feature Request:
• Go to RegOnline product page in the Active Network Customer Portal
• Select the “Feature Requests” icon
• Over to the right, you will see a link to new “Idea”
• From this field, you are able to input a Feature Request
What can you expect?
We do our best to accommodate the amount of feature requests that come through the portal, and we greatly appreciate your time in submitting them. Due to the nature of the demand, we try our best to get to all the ideas that are posted.
The ideas that are submitted will be reviewed on a bi-weekly basis by our moderation team for their relevancy and product fit. Ideas that are duplicates, not a fit for our product or too specific will be moved into the “Closed” folder by a moderator. When this happens, the submitter is notified via email.
Ideas that could potentially be included into our product will be left in their list to gather votes and comments. When an idea proves to be valuable enough (based on votes and comments) we will attempt to work it into our release schedule.
Get out the Vote!
To get a feature request heard, vote on one today!
• Go to RegOnline product page in the customer portal
• Select the “Feature Requests”icon
• Read through the existing ideas and simply click on “I like this” to vote on a Feature Request.
NOTE: The feature request you want to add may already exist within the Active Network Customer Portal. Make sure to search for duplicates, and vote on an existing request instead of adding a new one. The more votes for a feature request, the greater chance it has of being incorporated into the development queue.
Have a feature request? Have a question? Check out the Active Network Customer Portal for answers or to give it a try.
Written By: Michelle Nikolayevsky
Sorry, I’m not seeing the “Feature Requests” icon on my customer portal nor a way to navigate to existing ideas.
Hi Mimi. Thank you for your comment.
When you access the Help Center from your RegOnline account, it will directly take you to the Active Network Customer Portal. On the home page, click on the “Products” section, located in the left hand column underneath the search bar.
In the Products screen, click “RegOnline.” Once in RegOnline, you’ll see “Feature Requests (Ideas)” in the left hand column, with a lightbulb icon. Once you click there, you will see a number of categories, and clicking on any one of those will display all existing feature requests (by category), for you to view and vote.
If you don’t already see a feature request posted, feel free to submit your own! In the right hand column, there is a box that says “in this category” with the same lightbulb icon that says “Idea” underneath. By clicking on the icon, a screen will open that allows you to submit a feature request.
Hopefully this is what you were looking for, but do not hesitate to contact support if you would like more assistance. Thanks again for posting on the blog!